My approach
The Listening Loop
A framework for building the trust that makes listening work. Five stages, with trust as the foundation. Skip a stage and people stop believing that speaking up changes anything.
How to approach it
"Listening only works when people trust that it's safe to speak up and that something will come of it."
When employees see the loop close, when action visibly follows listening, they share more next time. Over time, more people take part and their answers get more honest.
Where does your organization sit on the loop?
Six questions, about two minutes. Nothing is stored or sent anywhere.